Up for breakfast and rethinking the previous night's packing - what could be squeezed in where without damage? The plan as to get sweets for the office at the airport as I only had €10 left to cover the €1 bus fare and, if it arrived, the Guardian would be €3.20.
Bags packed, we went down to check out and was pleased to be given a 10% discount fo staying for a week. We left the bags with reception and went out for a final stroll in the morning sun. Stopped off to buy amoretti biscuits from the little shop at the end of the road for us and some nougat from a stall in the square for work. We enjoyed a few quiet moments on the bastion by Piazza Sulis having picked up Friday's Guardian from the kiosk.
We bought our bus tickets and then went back to the hotel to pick up our bags. The bus stop as by a cafe so we had an ice tea each before a straightforward journey.
In contrast with the flight out, the airport was a dreadfully slow process. We were among the last to get our bags loaded, and once through security the wait by the gate was only made interesting by the disabled lift breaking down when they tried to use it.
We sat and waited as the 1310 flight became 1320 (maybe), and at 1330 we were told that it was possibly going to be 1400, although the young Italian woman who made the announcement did say 2 AM! She blushed and laughed when the crowd "checked" that she meant PM. At this point, the years of union steward training kicked in and I started taking notes...
1410 - announcement that flight delayed, new time "indefinite", 2 more staff appear to back up young woman who had been on her own.
1430 - staff announce that we can go back through security to get some food as they wait to hear from BMI about technician for the plane. But if we go out
we will have to gt hrough security checks again. As we have no Euros left I took €50 from the Bancomat ATM in the departure lounge.
1445 - 2 sandwiches, 2 peach teas & 2 donuts cost €15, and now I have Euro notes that I can us in the machines once we get back past security.
1555 - announcement that flight delayed until 2015. Took a photo of the departure board as a record
1620 - announcement that flight now delayed until 1815. Used phrase book to get a latex glove from security to make a ball for a small lad to keep him busy. Security Guard thought I had just slipped through but the man who had provided the glove put him right.
1650ish - announcement that could get vouchers for food and drink from check in desk, so had to go back through security again. Not a lot of choice or Sonia - tuna salad yet again.
1800 - board had said 1815 and 1805 over the last hour. Now says 1915. Broken into the sweets bought for work.
1830 - Time still shows 1915 but no plane has appeared yet. Everyone chatting about their holiday and trying to keep the small children occupied.
1850 - Called to gate B1 for passport checks yet again. While in the queue we saw BMIbaby plane land - to ironic cheers. Once through security I was taken aside for a bag check - nothning switched on, nothning sharp, and no frisk.
1935 - staff arrive o load us onto buses
2000 - Get onto plane at last
2030 - Taxi out but new technical problem. luckily engineer still on board
2050 - return to stand and engineer disappears into the hold to sort out a "microswitch". Water rations handed out by cabin crew to hot, tired and frustrated passengers.
2130 - announcement that not flying and airline sorting out hotels for us all. we are t hang onto our boarding passes for tomorrow...off the bus and into customs again where had to wait for officials to appear to let us back into Italy. Once we had got our bags fro baggage claim we were onto a bus.
2315 - in room at 4 star
Hotel Calabona. Had a shower then settled into bed as was exhausted after a tiring and frustrating day at the airport.
Lessons to be learnt by BMIbaby:
1) You have good staff who coped well despite having been stuck in the plane all day in the heat with the air con and other facilities turned off. They were far more diplomatic that I would have been with the whinging couple who seemed to think that the crew should brief them personally on all developments because they had children. No one pointed out that the crew would not be able to deal with the problem while they were being polite to them.
2) Your flight crew used their initiative when they handed out water to the passengers. A dynamic risk assessment of the situation meant that passengers were able to busy themselves making sure everyone got some water rather than turning on the crew or anyone fainting in the heat.
3) Getting one member of the crew off the plane to directly inform the passengers what was going on would have meant that we knew what was actually happening rather than relying on Italian staff who caused frustration as they either did not know what was happening or struggled to explain.